Voholabs Studio Terms of Service

Voholabs Studio is provided by Voholabs Ltd, a company registered in England and Wales with company number 17214002, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. In these terms "we", "us" and "Voholabs" mean that company. You can contact us at [email protected].

Voholabs Studio is offered only to businesses and professionals. By using it you confirm that you are using it wholly or mainly for purposes relating to your trade, business, craft or profession, and not as a consumer. We offer the service free, and on these terms, because you give us that confirmation.

You must be at least 18 years old, or the minimum age required by the platforms you connect, whichever is higher.

If, despite your confirmation, the law treats you as a consumer, this paragraph applies instead of paragraphs 14.2 to 14.11. We will provide the service with reasonable care and skill. If we fail to, we are responsible for loss or damage you suffer that was a foreseeable result of that failure. We are not responsible for business losses, because the service is not offered for personal use, or for loss that was not foreseeable, that you could have avoided by following section 8 or keeping your own copies, or that was caused by a platform or by anyone acting through your workspace. Nothing in these terms affects your legal rights as a consumer. You can bring a claim in the courts of the part of the United Kingdom, or the country, where you live.

Voholabs Studio lets you connect social media accounts, compose posts, schedule them to publish at chosen times, manage a shared media library, work with team members, connect the API, webhooks or an AI assistant, and view analytics for the content you published through the service.

Scheduling is free. The free plan has no set limit on connected channels or scheduled posts, and includes the calendar, team members, up to 30 webhooks, the public API and the MCP connection for AI assistants. We do not ask for a card. In return we ask every new account a few questions, and we may contact you about Voholabs services, as the Privacy Policy explains.

• Storage. Each organisation can keep up to 2 GB in its media library. When you reach the cap, new uploads are refused until you delete files. If you need more, email us. We may say no.
• Fair use."No set limit" means we do not count your channels or posts. It does not mean unlimited load. We apply rate limits to the API and the MCP connection, each social network applies its own posting limits, and we may restrict an account whose usage degrades the service for others.
• Networks. Which social networks can be connected depends on the approvals each network has given us, and can change without notice.
• Community hosted. The free plan comes with no service level, no uptime commitment, no backup commitment and no support commitment. We fix problems at our own pace. You can report a problem by email or on the public repository, but we do not promise a reply or a fix by any particular time, or at all.
• It can change or end.We may change, limit, suspend or withdraw the free plan, or any feature or limit in it, at any time and for any reason. If we withdraw the plan altogether we will try to give account holders 30 days' notice by email so you can copy your content out first, but we do not promise to, and we are not liable if we cannot.
• Keep your own copies. Studio is not a backup or an archive. Keep your own copy of every post and every media file you put into it.

AI features (writing, image and video generation and the agent) are not part of the free plan. They are available only as part of Apex, the managed content service we sell at voholabs.com. Some other features are paid from a prepaid wallet of credits, described below.

Wallet credits. Some features, such as posting to certain channels, storage above the free allowance, the brief onboarding and skills, are paid from a prepaid wallet. You buy credits by card through Stripe. The price of each paid action is shown in Studio on the Prices page. We may change prices; a change applies only to use after it.

• Credits are never refunded. Credits are prepaid and non-refundable, in whole or in part, for any reason, including if you stop using Studio, close your account, your account is suspended or ended, or a feature or price changes, except where the law requires otherwise.
• Credits expire after a year without activity. If there is no activity in your wallet for 12 months in a row (no top-up and no credits spent), the remaining balance expires and is removed.
• Credits have no cash value. They can only be used in Studio, by the organisation that bought them, and cannot be sold or transferred.
• Usage already used is still owed. Some usage, such as storage or channel analytics, can take your balance below zero. You must top up to cover it before using paid features again.
• Refunded or disputed payments. If a card payment is refunded or disputed, we remove the credits it bought and may put the wallet on hold.
• Auto top-up. If you turn it on, you authorise us to charge your saved card the amount you chose whenever your balance falls below your threshold, up to the monthly limit you set, until you turn it off.

Apex is ordered, billed and cancelled through voholabs.com, with payment taken by Stripe. Apex fees, renewal, cancellation and refunds are governed by the Voholabs Terms of Service and the Refund Policy, not by this page. These Studio terms continue to govern your use of Voholabs Studio itself. If an Apex subscription ends, your Studio organisation returns to the free plan and its limits, including the 2 GB storage cap.

Paying for Apex does not create a service level, an uptime commitment or a support commitment for the scheduler, unless we have agreed one with you in a signed written order. AI output can be wrong, offensive, infringing or unsuitable. You are responsible for checking it before it is published.

• You can sign up with Google, or with a work email address and a password. You must give accurate details, including in the questions we ask every new account, and keep them up to date.
• You are responsible for keeping your password, API keys, webhook addresses and AI assistant connections secret and secure.
• Anything done in your workspace, or with your API key, or through a webhook, an MCP connection or an AI assistant you connected, is treated as done by you. That includes posts that a person, a script or an assistant writes, schedules, edits, deletes or publishes, even if it misunderstood you, acted without asking, or acted after you thought its access had ended.
• If you add team members, you are responsible for what they do, for removing their access when they leave, and for telling them how their data is handled.
• An AI assistant or other tool you connect can read data in your organisation, including channel names, posts, media and analytics. That data is then handled by the provider of that tool under its terms, not ours. Only connect tools you trust. If you want a human check before anything goes out, have the assistant create drafts and publish them yourself.
• If you think a key, a password or a connection has leaked, rotate your API key in settings, change your password, remove the connection, and tell us. We may rate-limit, suspend or revoke API keys and connections to protect the service or a connected platform.

Connecting a channel authorises Voholabs Studio to act on that platform, strictly within the permissions you granted and only to carry out what you or your workspace instruct. You confirm that you own or are authorised to manage every account you connect.

The risk to your social accounts is yours. Each network decides for itself whether to rate-limit, restrict, label, reduce the reach of, suspend or ban an account, or to remove content. It may do so because of automation, posting volume, the content, a change in its rules, or for no stated reason. Using a scheduling tool does not protect you from that and may be a factor in it. We have no say in those decisions and cannot reverse them.

Our own access can be taken away. We connect to each network through developer access that the network has approved and can limit, suspend or withdraw at any time. If that happens, every user of that network may be disconnected at once, without notice, and scheduled posts for it will not publish.

Your use of each connected platform remains subject to that platform's own terms and policies, and you are responsible for complying with them. In particular:

• Where you connect a TikTokaccount, TikTok's Terms of Service, Community Guidelines and Privacy Policy apply.
• Where you connect a YouTube channel, you agree to be bound by the YouTube Terms of Service. Voholabs Studio uses the YouTube API Services, and Google's handling of your data is described in the Google Privacy Policy. You can revoke our access to your Google data at any time from the Google security settings page.
• Where you connect a Facebook Page, Instagram professional account or Threadsprofile, Meta's Terms of Service, Community Standards and Privacy Policy apply.
• Where you connect a LinkedIn profile or page, the LinkedIn User Agreement and Professional Community Policies apply. Where you connect an X account, the X Terms of Service and X Rules apply, including the rules on automation.

Voholabs Studio is an independent product. It is not endorsed by, affiliated with, or sponsored by TikTok, Google, YouTube, Meta Platforms, Inc., LinkedIn, X Corp. or any other platform, and platform names and logos are the trade marks of their respective owners.

You keep ownership of everything you upload or schedule. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transform (for example resizing or re-encoding media) and transmit that content, only as needed to operate the service and publish it to the channels you selected. The licence ends when the content is erased from our systems.

You are the publisher of everything that goes out through your workspace. We provide the tool that carries out your instructions. We do not write, select, check, approve or review content before it is published, and we are under no duty to monitor it.

You are responsible for your content: that you hold the rights to it, that it is lawful, accurate and not defamatory, that it respects other people's privacy and confidentiality, that it is properly labelled where a platform or the law requires a label (for example advertising, paid partnerships or AI-generated media), and that it complies with the rules of every platform you publish it to. If you work in a regulated field, such as financial services, health, legal services, gambling or alcohol, compliance with the rules on what you may say and when is yours alone. Nothing in the service is legal, financial or other professional advice.

Publishing depends on our systems, on each platform's API and on the state of your connected account, so we do not promise that any post goes out, or goes out on time. A scheduled post may fail, be delayed, publish more than once, publish at the wrong time (including because of a time zone or queue fault), publish to the wrong channel, publish with missing or wrong media or formatting, or publish after you edited, unscheduled or deleted it. A draft may be published if it is scheduled by you, a team member or a connected tool. Causes include a platform being down or changing its API, an expired token, a platform rejecting the content, and faults or maintenance in our own service.

You are responsible for checking that important posts were published as you intended. Do not rely on Voholabs Studio as the only means of publishing anything that is time critical, legally required or regulated, such as a market announcement, a safety notice or a statutory disclosure.

You must not use Voholabs Studio, directly or through automation, to:

• publish content that is unlawful, defamatory, fraudulent, deceptive, harassing, threatening or hateful, that promotes violence or terrorism, that sexualises children, or that shares intimate images without consent;
• infringe anyone's copyright, trade mark, privacy, confidentiality or other rights;
• impersonate a person, brand or organisation, or misrepresent who is behind an account;
• run scams, phishing, fake giveaways, unlawful financial promotions or undisclosed advertising;
• send spam, post duplicate or near-duplicate content across many accounts, create or operate fake, bulk or inauthentic accounts or coordinated networks of them, or artificially inflate engagement;
• get around a platform's rules, rate limits, automation policy, suspension or ban, or use the service for an account that a platform has banned;
• access accounts you are not authorised to manage, or scrape, resell or build databases from platform data obtained through the service;
• get around our rate limits or storage limits (for example by opening several organisations to avoid the storage cap), or use the media library as general file hosting;
• upload malware, or content that is illegal to possess or distribute;
• probe, attack, overload or reverse engineer the hosted service, or interfere with its security or availability. This does not limit what the open-source licence in section 16 lets you do with the source code.

If you believe something stored or published through Voholabs Studio infringes your rights or is unlawful, email [email protected] with the subject Takedown. Tell us who you are, what the content is and where it is (a link), which right or law you say it breaches, and confirm that what you tell us is accurate. For content already published on a social network, the fastest route is that network's own reporting tool, because only the network can remove it there.

When we are told about content in this way we will look at the report and, where we think it is justified, remove or disable the content we hold and may cancel scheduled posts. We may tell the user concerned, who can reply to us. We close the accounts of users who infringe repeatedly.

We may report suspected illegal activity to the relevant platform or to the authorities, and we will disclose account information where the law requires us to.

By us. We may remove content, cancel or pause scheduled posts, disconnect a channel, revoke keys and connections, and suspend or close an account, immediately and without notice, if we reasonably believe these terms have been breached, if a platform or the law requires it, if it is needed to protect the service, another user or our access to a platform, or if we withdraw the service under section 3. We may also close an account that has not been used for 12 months, after emailing a warning to the registered address at least 30 days before. We are not liable to you for taking any of these steps. Where we reasonably can, we will tell you why.

By you. You can stop using the service at any time. There is currently no button that deletes a whole account. To close yours, email [email protected] from the address registered on the account with the subject Delete my account. We erase the account and its data within 30 days of verifying the request, as set out in the data deletion section of the Privacy Policy.

Your data when an account ends. We erase your account, onboarding answers, posts, media and connected channels from our live systems. Copies may remain in backups for a limited time until they are overwritten. We keep what the law requires us to keep, and a record of the request. Content already published to a social network stays on that network. You can copy your posts and media out through the app or the API while your account is open. We do not provide an export after an account is closed, so take what you need first.

Sections 2, 5, 7, 11 to 18, 20 and 21 continue to apply after your account ends.

We take reasonable technical and organisational measures to protect the service and the tokens and content it holds. No online service is completely secure, and we do not guarantee that the service, or the data in it, will never be accessed, lost or altered without authority. You are responsible for your own passwords, devices, API keys, webhooks and connected tools.

You can take away our access to a connected account at any time, at the platform itself, whatever state Studio is in:

• Google and YouTube: the Google security settings page.
• Facebook, Instagram and Threads: Facebook Settings, Business Integrations, and the apps and websites settings in Instagram and Threads.
• TikTok: Settings and privacy, then Security and permissions, then Manage app permissions, in the TikTok app.
• LinkedIn: Settings, then Data privacy, then Permitted services.
• X: Settings, then Security and account access, then Connected apps.

The service is provided as is and as available. We do not promise that it will be uninterrupted, timely, secure or free of errors, that it will meet your needs, that data in it will be kept or backed up, or that it will keep working with any platform. As far as the law allows, we exclude all conditions, warranties and other terms that might otherwise be implied by statute, common law or custom. Descriptions of the service on our websites, in articles and in comparisons are general information, not promises about what it will do for you.

14.1 The only exceptions. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for our fraud or fraudulent misrepresentation, or for any liability that the law does not allow anybody to exclude or limit. Everything else in this section is subject to this paragraph and to section 2. These and section 2 are the only exceptions to this section.

14.2 No liability. We are not liable to you for any loss or damage of any kind, however it is caused, that arises out of or in connection with the service or these terms. You use the service entirely at your own risk.

14.3 Leaks, hacks and security. We are not liable for any loss arising from unauthorised access to, or the leak, disclosure, theft, loss, alteration or misuse of, your Studio account, your connected social accounts and pages, your passwords, API keys and access tokens, your content, your media or your data, whether that happens through an attack on the service, a failure of our security, a mistake by us, a provider we rely on, or anything on your side.

14.4 Your social accounts and other platforms. We are not liable for any loss arising from a platform rate-limiting, restricting, labelling, reducing the reach of, suspending, banning or closing any account, page, channel, profile or advertising account, or removing any content; from the loss of followers, reach, engagement, monetisation or access on any platform; from a platform changing, limiting, breaking or withdrawing its API, its rules or its service; from a platform outage; or from our own access to a platform being limited, suspended or withdrawn.

14.5 Publishing. We are not liable for any loss arising from a post that fails, is delayed, is published more than once, at the wrong time, to the wrong channel, with missing or wrong media or formatting, or after it was edited, unscheduled or deleted.

14.6 People and tools acting through your workspace. We are not liable for any loss arising from anything done by a team member, a former team member, or anyone or anything using your password, API key, webhook, MCP connection or connected AI assistant, script or third-party tool, or from what the provider of such a tool does with data it obtains.

14.7 Availability and data. We are not liable for any loss arising from the service being unavailable, slow, changed, limited or withdrawn, from uploads being refused at the storage cap, from an account being suspended or closed under section 11, or from the loss, corruption or deletion of content or data held in the service.

14.8 Types of loss. We are not liable, whether the loss is direct or indirect, for loss of profit; loss of revenue or sales; loss of business, contracts or opportunity; loss of anticipated savings; loss of goodwill or reputation; wasted staff or management time; fines or penalties imposed on you; claims made against you by anybody else; or any indirect or consequential loss.

14.9 Events outside our control. We are not liable for a failure or delay caused by something outside our reasonable control, including failures of hosting, storage, email, network or platform providers, attacks on the service, and acts of government.

14.10 Overall cap. If we are liable to you for any reason, our total liability to you for all claims arising out of or in connection with these terms and the service, added together, is limited to the greater of (a) the amounts you paid us for Voholabs Studio in the 12 months before the first event that gave rise to a claim and (b) £100. This paragraph stands by itself and applies whether or not any other paragraph of this section applies.

14.11 Time limit. You must start any claim against us within 12 months of the date you first knew, or ought reasonably to have known, of the facts that give rise to it. After that the claim is barred.

14.12 How this section works. Paragraphs 14.2 to 14.11 apply to liability of every kind, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, and to us, our directors, staff and contractors. Each paragraph, and each item within it, is a separate term. If a court finds one of them unenforceable, the others continue to apply.

14.13 Why this is fair. We charge nothing for the service, and we could not offer it on that basis if we carried the risks of your business. You are told this plainly on the sign-up screen, before you can create an account, and in the summary at the top of these terms. Most of these risks are in your hands: you can check that posts went out, keep copies of your content, control who and what has access to your workspace and your social accounts, revoke our access at the platform at any time, use two-factor authentication, and insure your business. If you need service levels, support or contractual remedies, paid services offer them and you are free to use one. You accept that this section is reasonable on that basis.

You will indemnify us against all losses, damages, fines, costs and expenses (including reasonable legal fees) that we incur because of a claim, complaint, demand or enforcement action by a third party, including a platform or a regulator, that arises from: content stored or published through your workspace; an account you connected; anything done by a person or tool acting through your workspace; your breach of section 9 or of a platform's rules; or personal data you put into the service without a lawful basis.

We will tell you about the claim promptly, let you comment on how it is handled, and take reasonable steps to keep the cost down. The limits in section 14 apply to our liability, not to yours under this section.

Voholabs Studio is built on open-source software licensed under the GNU Affero General Public License, version 3 (AGPL-3.0). The complete source code of the version running at studio.voholabs.com, including our modifications and the copyright and licence notices of the original authors, is available free of charge at github.com/voholabs/voholabs-studio.

The AGPL-3.0 governs your rights in the source code, and nothing in these terms limits those rights. The code is provided under that licence without warranty of any kind, as the licence itself states. If you run the software yourself, you do so under the licence and at your own risk: we do not host, support or answer for any copy of it other than the service at studio.voholabs.com. These terms govern only your use of the hosted service we run. Contributions to the source code are made under the terms stated in the repository.

Our Privacy Policy explains how we handle your own account data as a controller. Where the content, media or team member details you put into Studio include personal data about other people, you are the controller of that data and we process it for you as a processor. For that processing we agree that we will:

• process it only on your documented instructions, which are these terms and what you do in the service, unless the law requires otherwise;
• keep it confidential and make sure everyone we authorise to handle it is bound to do the same;
• apply appropriate technical and organisational security measures;
• use the sub-processors listed in the Privacy Policy under written terms that protect the data to the same standard, tell you before we add or replace one by updating that list, and remain responsible for them;
• help you, as far as is reasonable, to respond to requests from individuals and to meet your own security, breach notification and impact assessment duties, and tell you without undue delay if we become aware of a personal data breach affecting your data;
• delete the data when your account is closed, as described in the Privacy Policy, unless the law requires us to keep it; and
• give you the information reasonably needed to show we meet these obligations.

You confirm that you have a lawful basis, and any notices or consents needed, to put that data into Studio and to publish it.

If you send us ideas or suggestions about the service, we may use them without restriction or payment.

We may update these terms. The date at the top of this page shows when they last changed. We will email account holders about any material change at least 14 days before it takes effect, unless the change is needed sooner for legal or security reasons or to reflect a change made by a platform. If you keep using the service after a change takes effect, you accept the updated terms. If you do not accept them, stop using the service and ask us to close your account.

• Governing law and courts. These terms, and any dispute or claim arising out of them or the service (including non-contractual disputes), are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
• Whole agreement. These terms and the Privacy Policy are the whole agreement between you and us about Voholabs Studio. You confirm that you have not relied on any statement, promise or description that is not set out in them. Nothing in this paragraph limits liability for fraud.
• Severability. If a court finds any part of these terms invalid or unenforceable, that part is removed to the smallest extent needed and the rest continues to apply.
• No waiver. If we do not enforce a right, or delay in doing so, we have not given that right up.
• Transfer. We may transfer our rights and obligations under these terms to another organisation, for example if the service is sold. You may not transfer yours without our written agreement.
• No third-party rights. Our directors, staff and contractors may rely on section 14 and section 15. Apart from that, nobody other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. We and you can change or end these terms without their consent.
• No partnership or agency. Nothing in these terms makes either of us the partner, agent or employee of the other.
• Notices. We send notices to the email address registered on your account. Send notices to us at the address in section 21.

Voholabs Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: [email protected]. For takedown requests use the subject Takedown. For account deletion use the subject Delete my account.